Privacy Policy

Last updated: 02/01/2024

1. Introduction:

Welcome to Marvel Heating & Renewable Energy's Privacy Policy. In this digital age, the security of personal information has never been more important. That's why we take our responsibility to protect the information you entrust to us very seriously. This policy outlines how we collect, use, and safeguard your personal data when you interact with us, be it through our website, services, or other avenues.

At Marvel Heating & Renewable Energy, we're committed to maintaining the trust and confidence of our visitors and customers. It's not just about compliance with laws; it's about transparency and respect. We believe in being upfront about our practices so that you can make informed decisions about the data you share with us.

Rest assured, your privacy is paramount to us, and we're dedicated to protecting it with the utmost care and security. Thank you for placing your trust in Marvel Heating & Renewable Energy.

2. Information We Collect:

At Marvel Heating & Renewable Energy, we believe in being transparent about the types of personal data we collect and the means by which we gather this information. Our goal is to provide a service that is not only efficient but also respects your privacy. Here's an overview of the types of personal data we collect and how we go about collecting it:

Types of Personal Information Collected:

Name: To personalise your experience with our services and to enable us to address you properly in our communications.

Address and Postcode: Essential for any services or products that require physical delivery, and also helps us understand our user demographic better.

Phone Number: Used as a direct method of communication for service updates, customer support, or important notifications.

Email Address: A primary form of communication for us, be it for sending service updates, newsletters, or responses to your queries.

How We Collect Your Information:

Via Web Forms: When you sign up for our services, make a purchase, or participate in our online surveys and promotions, you will be asked to fill out web forms that request your personal information. This method is direct and transparent, allowing you to know exactly what information you are providing and why.

Please be assured, the information you provide is collected with the utmost respect for your privacy and is only used in ways that are necessary for us to deliver and improve our services to you. At Marvel Heating & Renewable Energy, safeguarding your personal information is a responsibility we take very seriously.

3. How We Use Your Information:

At Marvel Heating & Renewable Energy, the information we collect from you is integral to the quality of our services and the efficiency of our communication. It's important to us that you understand not just what we collect, but also how we use this information. Here's a breakdown of our primary uses of your personal data:

To Improve Our Products and Services: Your feedback is vital. The information you provide helps us tailor and enhance our offerings, ensuring they meet your needs and expectations. We analyse this data to identify trends and make informed decisions about new features and services.

To Provide Online Quotes: When you're interested in our products or services, the details you give us, like your name, contact information, and address, are used to generate online quotes. This process enables us to give you accurate and personalised information relevant to your specific needs.

To Communicate with Users: Your contact details, such as email and phone number, are essential for us to communicate with you effectively. Whether it's for service updates, customer support, or answering your queries, we use this information to stay in touch and ensure you're always informed.

We want to assure you that the information you provide is used solely for these stated purposes. We respect your privacy, and under no circumstances will your information be used for any purposes other than those outlined above. Your trust in Marvel Heating & Renewable Energy is valued, and we're committed to protecting the integrity of the personal data you choose to share with us.

4. Information Sharing and Disclosure:

At Marvel Heating & Renewable Energy, we hold a firm commitment to the privacy and security of your personal data. We understand that the information you share with us is based on trust, and we take this responsibility seriously. Here's how we handle the sharing and disclosure of your information:

Sharing with Third Parties: The confidentiality of your personal information is paramount. We do not sell, rent, or trade your personal data to third parties for their marketing purposes. The only circumstance under which we would share your information with a third party is if we are required to do so by law enforcement. In such cases, the sharing of information would be in compliance with legal processes or to protect the rights, property, or safety of Marvel Heating & Renewable Energy, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Commitment to Non-Disclosure: Beyond the essential legal requirements, we do not disclose your personal data. We have implemented stringent procedures to ensure that your information is handled responsibly and in accordance with our privacy policy.

Our approach to information sharing and disclosure reflects our dedication to protecting your privacy. We want to assure you that every decision we make regarding the handling of your data is done with your privacy in mind.

5. Data Security:

At Marvel Heating & Renewable Energy, safeguarding your personal data is a top priority. We understand the importance of protecting your personal information from unauthorised access, alteration, disclosure, or destruction. Here are the measures we take to ensure the security of your data:

Security Protocols and Encryption: We employ a variety of security measures to maintain the safety of your personal information. Our systems are equipped with robust security protocols, and sensitive data is encrypted during transmission. This includes using secure server software (SSL) and other advanced encryption technologies designed to protect your data from interception or unauthorised access.

Regular Security Reviews: Our security practices are continuously reviewed and enhanced as necessary. We regularly update our technology and protocols to address new security threats and to keep your personal data safe.

Limiting Access: Access to your personal data is strictly limited to employees, contractors, and agents of Marvel Heating & Renewable Energy who need the information to perform a specific job (for example, billing or customer service). These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

While we strive to use commercially acceptable means to protect your personal information, it's important to note that no method of transmission over the internet, or method of electronic storage, is 100% secure. However, we assure you that we take all reasonable measures to protect your data against loss or theft, as well as unauthorised access, disclosure, copying, use, or modification.

We encourage you to also play a role in keeping your data safe. For instance, be cautious about the personal information you share in public areas of our website, as these are accessible to others.

At Marvel Heating & Renewable Energy, your trust is important to us, and we are committed to ensuring the ongoing security of your personal information.

6. Your Rights and Choices:

At Marvel Heating & Renewable Energy, we not only respect your privacy but also acknowledge your rights over your personal data. It's important to us that you understand and feel empowered about these rights. Here's a summary of the rights you have regarding the personal information you share with us and how you can exercise these rights:

Right to Access: You have the right to request access to the personal data we hold about you. This includes knowing what data we have collected, how we are using it, and whom we are sharing it with.

Right to Correction: If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request that we correct or complete this data.

Right to Deletion: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent and there is no other legal ground for processing.

Right to Object: You have the right to object to the processing of your personal data in certain circumstances, such as if you believe the processing impacts on your fundamental rights and freedoms.

How to Exercise Your Rights:

To exercise any of these rights, please contact us directly. Our contact information can be found in the 'Contact Us' section of this policy. We will respond to your request promptly and in accordance with any applicable laws. Please note that to protect your privacy and security, we may need to verify your identity before processing your request.

At Marvel Heating & Renewable Energy, we are committed to not only respecting your rights but also providing you with the necessary means to exercise them. Your privacy is of utmost importance to us, and we are dedicated to ensuring your rights are always respected and upheld.

7. Cookies and Tracking Technologies:

At Marvel Heating & Renewable Energy, we use various cookies and tracking technologies on our website to enhance your user experience and improve our services. Understanding these technologies and how you can control them is essential for your online privacy. Below, we explain the types of cookies we use and how you can manage them:

Our Own Website Cookies: These are cookies set by our website to remember your preferences and settings, ensuring a more personalised and efficient user experience.

Google Tracking Cookies: We use Google's tracking cookies for analytics purposes. These cookies help us understand how visitors interact with our website, such as which pages are most popular. This data is vital for us to improve our website and the services we offer.

Facebook Tracking Cookies: These cookies are used to track user activity for advertising purposes. They help us understand the effectiveness of our advertising campaigns on Facebook and to provide you with more relevant ads.

Controlling Cookies:

You have control over the use of cookies and can adjust your preferences through your browser settings. Most modern web browsers allow you to see what cookies you have and delete them individually, block third-party cookies, block cookies from specific websites, or block all cookies altogether.

For more guidance on how to control and manage cookies in your browser, you may visit this helpful link: Browser Cookie Control Guide. Remember, if you choose to block cookies, some parts of our site may not work as intended, and your user experience may be affected.

At Marvel Heating & Renewable Energy, we believe in providing you with clear choices and control over your data. While cookies enhance your experience on our website, we respect your right to privacy and provide you with the means to manage these technologies as you see fit.

8. Changes to This Privacy Policy:

Please be aware that our Privacy Policy may be updated from time to time. Changes to this policy will be made to reflect new practices or regulatory requirements and to accommodate changes in our business operations. Each time we update our policy, we will revise the 'last updated' date at the top of this page.

We encourage you to review our Privacy Policy regularly to stay informed about how we are protecting the personal information we collect. Your continued use of the service following the posting of changes to these terms will mean you accept those changes.

9. Contact Us:

If you have any questions, concerns, or comments about our Privacy Policy or your personal data, we're here to help. For all privacy-related inquiries, please don't hesitate to get in touch with us.

You can contact us via:

Email: [info@marvelheating.co.uk] – For a direct and efficient response to your privacy concerns and inquiries.

Phone: [+44 1302 357958] – Call us during business hours for any immediate assistance regarding your privacy rights.

Your feedback and concerns are important to us, and we are committed to addressing them promptly and thoroughly.

10. Governing Law:

This Privacy Policy, including the collection and processing of your personal data, is governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or in relation to this policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

By using our services, you consent to the processing of your data as set forth in this Privacy Policy and to the jurisdiction of the UK courts for any matters relating to it.